[R] Paid support for R?

Andrew C. Ward s195404 at student.uq.edu.au
Tue Dec 11 23:16:21 CET 2001

Dear R users,

Sorry if this has been discussed before.

I was recently looking at the MySQL site and saw that they offer various levels 
of paid support. The support options range from basic email support (USD200) 
through to extensive telephone support from the development team (USD10000). 
These are annual prices.

This is something I would be happy to see available with R (maybe it is?). My 
experiences with the mailing list have been excellent - I've received a host of 
very helpful responses in no time at all. Novices like I am can't hope to help 
others to the extent that the present contributors do, but something we could 
do is help support those who do offer expert help.

This is what appears at http://www.mysql.org/support/original/basic.html:

"Basic e-mail support is a very inexpensive support option and should be 
thought of more as a way to support our development of MySQL than as a real 
support option. We at MySQL do give a lot of free support in all the different 
MySQL lists, and the money we get from basic e-mail support is largely used to 
make this possible."

I don't know about the mechanics of implementing this, but I presume it has 
worked for MySQL. I would be very interested in the opinions of users and 
developers alike about the merits of this idea. Thank you!


Andrew C. Ward

CAPE Centre
Department of Chemical Engineering
The University of Queensland
Brisbane Qld 4072 Australia
andreww at cheque.uq.edu.au
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